WARRANTY POLICY
Coverage Scope
This Limited Warranty defines the terms for Lumenslamp lighting product coverage. The warranty only applies to items bought via Lumenslamp.com or our authorized resellers, and a valid proof of purchase is mandatory for all claims.
2-Year Warranty Term
This warranty covers material and manufacturing defects arising under standard residential use. All Lumenslamp fixtures are built to strict quality benchmarks, and this warranty reflects our guarantee of dependable performance.
The standard warranty period lasts for 2 full years, starting on the original order purchase date.
Eligibility & Transferability
Warranty benefits belong exclusively to the original buyer by default. In specific construction scenarios, coverage may be transferred from builders, contractors or developers to the end homeowner:
If a fixture is purchased for installation in a newly built home, the warranty can transfer to the first resident (primary or secondary dwelling). Proper ownership documentation and verification are required to complete the transfer.
Available Remedies for Valid Claims
Once your warranty claim is reviewed and approved, Lumenslamp reserves full discretion to select the resolution method, including: repairing defective parts, replacing the unit with an equivalent fixture, or issuing store credit / full refund.
Warranty Exclusions & Limitations
While we will attempt to match finishes and tones for replacement products, an identical aesthetic match cannot be guaranteed. Natural material variations and normal aging will create subtle differences that are not covered defects.
Conditions Not Covered Under Warranty
Damage from incorrect installation or disregard of official product instructions
Malfunction caused by mismatched, incompatible accessories or power components
Degradation from harsh environments: coastal salt air, permanent outdoor placement, high-wind exposure
Inherent material traits: wood grain differences, natural stone veining, glass texture variations, and natural patina development on metal finishes
How to File a Warranty Claim
Submit your claim via our official website with complete supporting materials: proof of purchase and a detailed breakdown of the defect. Lumenslamp retains the right to inspect the product to validate your claim and decide on a resolution.
For further inquiries, reach our support team via email info@lumenslamp.com or phone +1 (507) 708-6550.
Liability Terms
This Limited Warranty is the sole exclusive remedy for all buyers and overrides all other expressed or implied warranties.
Certain U.S. state laws grant extra consumer rights that cannot be restricted by this policy. For complete terms and state-specific regulations, request the full warranty document from Lumenslamp customer service.