Returns & Refund Policy
By submitting an order with Lumenslamp, you acknowledge and agree to the following terms. These policies clearly outline our full return, exchange and refund procedures and apply exclusively to customers located within the United States.
A. 30-Day Return Eligibility
We offer a 30-day return window starting from the date you receive your order.
To qualify for a return, all fixtures must remain unused, unaltered, and intact with all original tags and complete factory packaging. A valid order receipt or proof of purchase is also required.
*Please note there will have 30% cancellation fee if you would like to cancel the order after order confirmed by email or phone!
B. Return Submission Process
Initiate your return request via email at info@lumenslamp.com or phone +1 (507) 708-6550.
Once your request is approved, we will supply a return shipping label together with detailed drop-off and delivery instructions.
Upon receiving your returned item, our quality inspection will take 1–7 business days. After inspection passes, we will process either a full refund or a replacement unit.
Unauthorized returns sent without prior support approval will not be accepted.
C. Return Shipping Method
All returned items must be shipped back to our facility via standard mail.
D. Damaged, Defective or Incorrect Items vs. Customer Remorse Returns
Defective, Damaged or Wrongly Shipped Goods
Please examine your order immediately upon delivery. Reach out to our team right away if your fixture arrives damaged, defective, or does not match your ordered item.
Returns for manufacturing defects, transit damage, or incorrect shipments include complimentary return shipping with zero restocking fees.
Customer Remorse Returns
If you no longer require the item or ordered incorrectly due to personal preference, you may still submit a return request.
You will be fully responsible for covering all actual return shipping costs. No restocking fees apply for these returns.
E. Exchanges
The most efficient solution is to submit a return for your current item and place a new separate order once your return is authorized.
For exchange inquiries, contact us via info@lumenslamp.com or +1 (507) 708-6550.
F. Return Shipping Label Access
- Defective / Damaged / Wrong Items: We provide a printable return label for free download.
- Customer Remorse Returns: You are responsible for arranging and covering all return shipping.
G. Refund Processing
We will send a notification once your returned goods are received and inspected, confirming whether your refund application is approved.
If approved, funds will be automatically issued back to your original payment method within 10 business days.
Additional processing delays from banks or card issuers may apply.If you have not received your refund 15 business days after our approval notice, please contact our support team at info@lumenslamp.com or +1 (507) 708-6550.