This policy is applicable to (United States) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.

Processing time refers to the window between order placement and handover to shipping carriers.
Please allow 7–21 business days for your order to dispatch. Our warehouse operates Monday to Friday, excluding public holidays.
Orders submitted on weekends or holidays may encounter minor delays, and we will minimise disruptions to your delivery schedule.

Delivery durations differ by shipping method and fixture specifications. Our standard lead times are listed below:

• Standard Sea Freight: 4–5 weeks. This is our default option for large, fragile lighting such as chandeliers, offering superior transit protection.
• Expedited Air Express: Around 10 business days.

Key Guidelines

1. Oversized & Intricate Fixtures
   If purchasing large or elaborately designed lamps, contact our team prior to checkout for a custom delivery timeline.
2. Urgent Delivery Requests
   Notify our support team if you have a strict deadline. We will prioritise production and select the fastest reliable shipping solution to meet your schedule.
3. Shipping Cost
   All orders qualify for free complimentary shipping with zero delivery fees.

All displayed prices are all-inclusive, covering all applicable taxes and shipping expenses. No hidden surcharges will be added at checkout.

A shipping confirmation email with your tracking number will be sent once your package is dispatched. Please note the following:

• Tracking codes may take up to 24 hours to activate on carrier systems.
• Shipment location updates usually appear within 48–72 hours.
• Tracking delays are common during peak seasons and holidays.

If no tracking updates appear after 72 hours or you cannot locate your parcel, please contact us. We will investigate and resolve the issue within 48 hours.

Free cancellation: Requests submitted within 24 hours after checkout incur no fees.

Cancellations made over 24 hours post-purchase but before dispatch will incur a 30% processing fee.

Once an order has been shipped, cancellation is no longer available.

We reserve the right to decline or cancel any order for various reasons. You may be required to provide additional verification details (including phone number and shipping address) before your order is confirmed. To mitigate credit/debit card fraud, we may validate your payment credentials and personal information, including identity, residential address and banking records.

Orders flagged for potential fraudulent payment activity will be cancelled without prior notice. We strive to maintain accurate pricing across our site, yet occasional listing errors may occur. We retain the authority to reject or cancel mispriced orders.

When an item is listed incorrectly, we may either reach out to you for confirmation or cancel your order and send a notification. This applies regardless of order confirmation or completed card charges.

After checkout, you will receive an order confirmation email with your order number and receipt. Please check your spam folder if you cannot find it in your primary inbox.If you fail to receive a confirmation email, reach our support via:

• Email: info@lumenslamp.com | Subject: Order Confirmation Not Received
• Phone: +1 (507) 708-6550
  Our team will assist you promptly.

Track your shipment directly on our website using the tracking number from your shipping confirmation email.
If you do not receive a tracking number within 15 business days, contact us through:

• Email: info@lumenslamp.com
• Phone: +1 (507) 708-6550

Shipping addresses cannot be adjusted once the parcel is in transit.
To update your address, submit your request within 24 hours after placing your order via:

• Email: info@lumenslamp.com
• Phone: +1 (507) 708-6550

Contact customer support immediately upon receiving a damaged package. If you discover visible damage after delivery while absent, reach out to our team for full resolution guidance.

Full Refund Eligibility: Cancel your order within 24 hours of purchase for a complete refund.

Partial Refund Terms: Cancellations submitted after 24 hours but before dispatch will deduct a 30% processing fee.

Post-Shipment Rule: Direct order cancellation and full refunds are unavailable once shipped. You may submit a formal return request after receiving your goods.

Transit Damage / Lost Parcel Claims: All inquiries regarding delivery issues must be sent to customer support within 30 days of your order date.