FAQS
Thank you for your attention and support of Lumenslamp! Here are some frequently asked questions and their answers, hoping to help you better understand our services
We accept returns and exchanges. If you are unsatisfied with your order or require an exchange, please reach out to our customer support team within the specified timeframe after delivery and state your reason for the request.
All items must be returned in their original condition with all labels, tags and original packaging intact. For full step-by-step procedures and complete terms, please visit our dedicated return policy page.
Accepted payment methods areAmerican Express, Visa, Mastercard, Google Pay, and Shop Pay.You can choose the most convenient payment method to complete the payment during the settlement process.
Should you need to cancel or amend your order, kindly reach out to our customer support team at your earliest convenience. We can fully accommodate your request if the order hasn’t been dispatched. Once shipped, you will need to submit a return request following our official return policy.We hope this resolves your concerns. For any additional questions or further support, feel free to contact our team — we are always ready to assist you.
No restocking fees apply to all returned items.
Returns of defective items qualify for complimentary return shipping.
If you wish to return products due to personal preference, you will be responsible for the full actual return shipping cost.
Most of our products and custom options are available online, though not every piece is displayed. We invite you to connect with a Design Consultant—available six days a week at +1 (507) 708-6550.
For your convenience, Lumenslamp provides guest checkout - no account is needed to order online.
Yes, we do. Our Trade Program is not limited to interior designers—architects, contractors, retail store owners, and other industry professionals who share similar needs are also welcome to join.
Please visit our Trade Program page for full details and application information.
Most LumensLamp orders do not incur additional duties. However, sales tax may be applied where required by law, depending on your shipping address and local regulations.
Sales tax, if applicable, will be calculated automatically at checkout based on your delivery location.
Please note that certain regions—such as Alaska, Hawaii, and Puerto Rico—may be subject to additional fees, including surcharges or special handling charges, due to location-based logistics requirements.
If you’re unsure whether your address may require additional charges, feel free to contact us—we’re happy to help clarify before you place your order.
Placing an order on LumensLamp is simple and secure. Just follow these steps:
- Browse through our collections and select the item(s) you want.
- Add the product(s) to your cart.
- Proceed to checkout, where you will enter your shipping details and choose your payment method.
- Confirm your order and wait for the confirmation email with tracking details.
We’re sorry, but most items ordered through our website, by phone, or in-store are not available for local warehouse pickup. All orders are processed for direct delivery to ensure safe and efficient handling.
Lightings, large décor items and fragile products that cannot be shipped via standard parcel services are typically shipped fully assembled. In some cases, minor components may be packaged separately for protection and can be easily installed by the customer or handled through our White Glove Delivery Service.
With White Glove Delivery, our professionally trained team will unpack, inspect, and assemble the main components of your furniture, then place the item in the room of your choice. All packaging materials and debris will be removed upon completion.
Please note:
– Our delivery team is not permitted to move or dispose of your existing furniture or personal belongings.
– Items such as lighting, mirrors, and wall art will not be unboxed, assembled, or installed.
– Our team is not authorized to install electrical fixtures or wall-mounted items.
– Orders shipped via UPS, FedEx, or curbside delivery do not include assembly or in-home setup.
Many of our pieces are crafted from natural materials and finished by hand, making each item uniquely individual. Subtle variations in texture, grain, color, and finish—such as organic markings, light distressing, or tonal differences—are inherent characteristics of these materials and are not considered defects.
We make every effort to display product colors and details as accurately as possible. However, variations may occur due to lighting conditions, photography, and individual screen settings.
Do you offer any promotions or discount codes?
Yes, we regularly offer promotions and discount codes. To stay informed about our latest offers, simply subscribe to our newsletter in the footer or follow us on social media.
No, only one discount code can be applied per order. However, we encourage you to take advantage of the best available offer at the time of your purchase.
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